Effective 18 March 2026 — TrailerConnect Pty Ltd ABN 19 695 664 361
Key clauses for Renters: Cl 10.1 (your damage liability) · Cl 10.2 (Incidental Damage Waiver) · Cl 10.3 (Connect Cover) · Cl 10.6 (TrailerConnect’s limitation) · Cl 12 (Major Breach)
Key clauses for Owners: Cl 14 (Owner obligations) · Cl 16 (financial terms) · Cl 18 (TrailerConnect’s obligations) · Cl 18A (Owner indemnity)
Your contract to hire a trailer through TrailerConnect (Rental Contract) consists of:
These documents create binding and enforceable legal obligations. Completing the booking process confirms your acceptance of these obligations.
TrailerConnect Pty Ltd ABN 19 695 664 361 (“TrailerConnect”, “we”, “us”) operates an online peer-to-peer marketplace. TrailerConnect facilitates the rental agreement between the Renter and the Owner and may act as agent for administrative purposes, including payment processing, bond administration, and dispute resolution. TrailerConnect does not own, control, or manage any listed trailer.
TrailerConnect uses payment pre-authorisation to hold funds at the time of a booking request. Funds are captured only upon Owner confirmation. If the Owner declines or does not respond within 24 hours, the hold is released automatically and no charge is made.
The Rental Contract is governed by the laws of Victoria, Australia. You agree that Victorian courts have non-exclusive jurisdiction to determine any dispute between you and TrailerConnect or the Owner.
Nothing in these Terms excludes, restricts or modifies rights conferred by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) or any other applicable Federal, State or Territory legislation.
The trailer may only be towed by you or a person you have named as an Authorised Driver at the time of booking.
It is a Major Breach of the Rental Contract to allow any unauthorised person to tow the trailer.
You and any Authorised Driver must:
You and any Authorised Driver must hold a valid Australian driver’s licence appropriate for towing that is:
Learner, provisional (P1 or P2), and probationary licence holders must not tow the trailer.
The trailer must not be towed while your licence is cancelled or suspended, or within 2 years of any prior cancellation or suspension.
The trailer must never be towed by any person who has provided false or misleading personal details, including name, age, address or driver’s licence information.
The Renter is solely responsible for their towing vehicle, including its roadworthiness, registration, insurance, and compliance with the vehicle manufacturer’s maximum towing capacity and towbar ratings. TrailerConnect accepts no liability for any loss, damage, or injury arising in connection with the Renter’s towing vehicle.
You and any Authorised Driver must not tow the trailer:
You and any Authorised Driver must not:
You and any Authorised Driver must not:
You must not use the trailer to carry any load exceeding the limits for which the trailer was designed, constructed, registered or licenced.
The trailer must not be towed on:
The trailer must not be used in:
You and any Authorised Driver must take reasonable care of the trailer by:
Before and during use you must ensure:
You must secure all property, goods and equipment carried in the trailer using appropriate tie-down materials so that nothing can fall from the trailer during transit. You must comply with all road rules and regulations.
You must inform the Owner and TrailerConnect immediately at hello@trailerconnect.com.au if the trailer develops any fault during the hire period.
You must not allow anyone to repair, tow or salvage the trailer without prior written authority from the Owner or TrailerConnect.
Hire periods cannot be extended except by making a new booking, subject to the trailer being available.
You must attend the agreed pickup location at the agreed time. If the trailer does not meet the advertised specification, you are under no obligation to proceed with the hire.
If no pre-hire damage is recorded by either party, the trailer is deemed to have been handed over in good condition.
Important: If these photographs are not taken, you may forfeit the right to dispute any damage claim arising from the hire.
You must return the trailer to the Owner at the agreed return location at the agreed time in the same condition as collected (fair wear and tear excepted), and clean. You must take the same photographs at return as you took at collection.
If the trailer is not returned at the agreed time and date, the Owner may report it as stolen and it may be de-registered.
At the time of submitting a booking request, a pre-authorisation hold will be placed on your nominated payment card for the total amount shown at checkout, which includes:
No funds are captured until the Owner confirms the booking. If the Owner declines or does not respond within 24 hours, the hold will be released automatically and no charge will be made.
A security bond may be collected at the time of booking. The bond is held by TrailerConnect and released within 7 days of the trailer being returned safely in its original condition, subject to any deductions for damage or outstanding amounts.
You authorise TrailerConnect to charge your payment card for:
If the trailer is returned 30 minutes or more after the agreed return time, a late fee of up to one full day’s rental applies. A further full day’s hire fee plus a 25% late premium applies for each subsequent day or part thereof until the trailer is returned.
If you initiate a chargeback that is subsequently rejected by your bank, an administrative fee of $75 applies to compensate TrailerConnect for costs incurred.
All amounts owed by you to TrailerConnect or the Owner under these Terms are a debt due and payable immediately upon demand. If any amount remains unpaid after 14 days of demand, you are liable for:
TrailerConnect may disclose your details to a debt collection agency or, where permitted by law, to a credit reporting body.
Damage claims must be submitted by the Owner within 48 hours of the trailer’s return. Late claims will generally not be accepted unless supported by clear evidence and exceptional circumstances, as determined by TrailerConnect acting reasonably and based on available evidence, including photographs, documentation and submissions from both parties.
If an Owner cancels a confirmed, paid booking, you will receive a full refund of all amounts paid, including the platform service fee, within 5–10 business days.
Please raise all payment disputes with TrailerConnect at hello@trailerconnect.com.au before initiating a chargeback with your bank. TrailerConnect will respond to all valid disputes promptly. Initiating a chargeback without first contacting TrailerConnect may delay resolution.
You and any Authorised Driver must pay all fines, penalties, traffic infringements and tolls incurred during the hire period. A processing fee of $50 per unpaid toll applies, in addition to the toll amount. You must notify TrailerConnect in writing at hello@trailerconnect.com.au as soon as you become aware of any such fine or infringement.
⚠ TrailerConnect is not an insurer and does not provide insurance of any kind.
No product offered through this Platform constitutes insurance under the Insurance Act 1973 (Cth) or the Insurance Contracts Act 1984 (Cth). You are strongly encouraged to confirm with your own insurer whether your existing motor vehicle or contents policy covers hired trailers and third-party towing liability before proceeding with any hire.
Subject to clauses 10.2 and 10.3, you are fully and personally liable for all loss or damage to the trailer caused or arising during the hire period, whether by accident, negligence, or any other cause, including:
An Incidental Damage Waiver (IDW) is automatically included with every hire at no additional cost. The IDW is not insurance. Subject to the exclusions below, the IDW waives your liability for minor cosmetic damage up to:
The IDW does not apply to and provides no waiver for:
Where a claim exceeds the IDW threshold, you remain liable for the full amount above the waiver limit, subject to any applicable Connect Cover excess cap.
Connect Cover is an optional paid product available at checkout. Connect Cover is not insurance and does not constitute an insurance policy. Connect Cover reduces your maximum damage liability to the excess amount for the tier you select:
| Tier | Your maximum liability | Cover fee |
|---|---|---|
| Full Cover | $250 per incident | $15/day |
| Standard Cover | $1,500 per incident | $12/day |
| Lite Cover | $3,000 per incident | $9/day |
| No Cover | Up to $4,500 liability | Free |
Where Connect Cover applies and is not void, you will not be charged more than the selected excess amount per incident in relation to Damage. The IDW (clause 10.2) applies below the Connect Cover excess threshold.
Connect Cover is immediately and permanently void (and full liability applies) if:
Connect Cover is not insurance. TrailerConnect Pty Ltd is not an insurer. Connect Cover does not cover third-party property damage, personal injury, goods in transit, or loss of the renter’s own property. TrailerConnect expressly disclaims all liability beyond the scope described in this clause.
How IDW and Connect Cover interact: The IDW (clause 10.2) applies first to minor cosmetic damage within its threshold. Above that threshold, Connect Cover caps your liability at your selected excess amount — provided Connect Cover is not void. If Connect Cover is void, full liability applies as described in clause 10.1.
No waiver, liability reduction, or contractual protection under these Terms applies to:
You fully indemnify and hold harmless TrailerConnect and the Owner against any claim, liability, loss, damage, cost or expense (including legal fees on a solicitor-client basis) arising from or in connection with any of the above.
If damage to the trailer renders it unserviceable, you remain liable for loss of hire income at the daily listed rate for up to 14 days, unless otherwise agreed in writing between you and the Owner. This liability is not capped by Connect Cover.
To the maximum extent permitted by law:
Nothing in this clause limits any right you may have under the Australian Consumer Law that cannot be excluded by agreement.
If you have an accident or the trailer is stolen, you must:
You must forward all third-party correspondence or court documents to TrailerConnect within 7 days of receipt, and cooperate fully with any investigation or legal proceedings.
You must not admit fault, promise to pay, settle any third-party claim, or waive any liability on behalf of TrailerConnect or the Owner without our prior written consent.
A Major Breach of the Rental Contract occurs where a breach of clauses 2, 3, 4, 5.1, 5.2, 5.3, 5.4, or 11 causes damage to the trailer, theft of the trailer, or third-party loss.
TrailerConnect or the Owner may terminate the hire immediately upon a Major Breach and repossess the trailer. Termination does not extinguish your liability to pay outstanding fees or damages.
The Owner may repossess the trailer without notice if you:
You grant TrailerConnect and the Owner permission, where permitted by law, to access your premises to repossess the trailer without using unreasonable force. You are liable for all towing, recovery and repossession costs.
By listing a trailer on TrailerConnect you enter into this Owner Contract with TrailerConnect Pty Ltd ABN 19 695 664 361. The Owner Contract consists of these Terms, the Privacy Policy, and your listing. The Owner Contract creates binding and enforceable legal obligations.
TrailerConnect acts as your agent with respect to the collection and disbursement of payments only. TrailerConnect is not liable to any person for costs or charges incurred in performing its obligations under the Owner Contract or to Renters.
By listing a trailer you warrant that:
Throughout the term of the Owner Contract you must maintain and pay for:
The Owner warrants that they hold, and will maintain for the duration of each hire, appropriate insurance for the trailer including third-party property damage cover. The Owner accepts sole responsibility for any loss or claim arising from an absence or insufficiency of such cover. TrailerConnect is not liable for any loss arising from an Owner’s failure to maintain adequate insurance.
You must accept or decline Renter booking requests promptly. Repeated or unjustified cancellations may result in listing suspension or account termination.
You must meet the Renter at the agreed pickup location at the agreed time, inspect their driver’s licence, confirm the trailer is in roadworthy and clean condition, and take the photographs required under clause 6.2.
You must notify TrailerConnect with at least 7 days prior written notice of any change in ownership of the trailer or your contact details.
All listings must:
TrailerConnect may remove, edit or decline listings where reasonably necessary to maintain compliance, safety, platform integrity, or compliance with these Terms or applicable law, including listings that are inaccurate or non-compliant. TrailerConnect may require a minimum listing availability of 3 months per calendar year.
TrailerConnect charges a platform service fee of 10% (inclusive of GST) on each completed booking. Your payout is the hire fee less the applicable platform fee.
Payouts are disbursed to your nominated Australian bank account via Stripe typically within 2–5 business days of booking completion, subject to your Stripe Connect account being active and verified.
The security bond collected from the Renter is held by TrailerConnect. A valid damage claim must be submitted within 48 hours of the trailer’s return and must include:
Where a valid claim is submitted, TrailerConnect will assess it acting reasonably based on the evidence provided and apply bond funds accordingly. If no pre-hire damage is recorded, the trailer is deemed to have been handed over in good condition.
If you are registered for GST, you are responsible for your own GST obligations on hire income. TrailerConnect will issue tax invoices to Renters on your behalf as your agent.
If you cancel a confirmed, paid booking, the Renter will receive a full refund including all fees. Repeated Owner cancellations may result in suspension of your listings and account.
TrailerConnect will:
TrailerConnect is not liable to you for the Renter’s conduct, damage to the trailer, personal injury, or any other loss arising from a hire. TrailerConnect does not warrant that any hire will proceed, that any Renter will comply with their obligations, or that any damage claim will result in recovery. TrailerConnect’s determination of any damage claim is made acting reasonably and based on available evidence, including photographs, documentation and submissions from both parties.
You fully indemnify and hold harmless TrailerConnect and its officers, employees, contractors, and agents from and against any claim, liability, loss, damage, cost or expense (including legal fees on a solicitor-client basis) arising from or in connection with:
Some trailers listed on the Platform may be fitted with tracking or monitoring technology by their owners. By hiring a trailer, you consent to the collection and use of location and usage data for the purposes of security, recovery, compliance, and incident investigation, to the extent permitted by law. Owners who use tracking technology on their trailers must disclose this in their listing. TrailerConnect’s collection and use of any location data is described in our Privacy Policy.
Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform you consent to our collection, use and disclosure of your personal information as described in the Privacy Policy.
All Platform content is owned by or licensed to TrailerConnect. By uploading listing content you grant TrailerConnect a non-exclusive licence to use it on the Platform and in marketing materials. You warrant you have the right to grant this licence. You may not reproduce, distribute or commercially exploit TrailerConnect content without prior written consent.
Renters acquire no right or interest in the trailer other than as a bailee and must not endeavour to obtain any other right or interest. TrailerConnect or the Owner may hold a security interest in the trailer and may register that interest on the Personal Property Securities Register.
TrailerConnect may amend these Terms by providing 30 days’ written notice to users. Continued use of the Platform after changes take effect constitutes acceptance. If you do not accept the amendments, you must cease use of the Platform.
These Terms are governed by the laws of Victoria, Australia. You agree that Victorian courts have non-exclusive jurisdiction over any dispute. Nothing in these Terms limits your rights under the Australian Consumer Law.
For questions about these Terms: hello@trailerconnect.com.au
TrailerConnect Pty Ltd • ABN 19 695 664 361 • trailerconnect.com.au
Accident means an unintended and unforeseen incident — including a collision between the trailer and another vehicle or object, a rollover, or a weather event — that results in Damage or third-party loss.
Aggregate Trailer Mass means the combined mass of the unloaded trailer plus its load.
Authorised Driver means a person named in the booking confirmation as an additional permitted driver.
Booking means a confirmed hire request accepted by an Owner through the Platform.
Connect Cover means the optional Damage Liability Reduction product described in clause 10.3. Connect Cover is not insurance.
Damage means any loss or damage to the trailer that is not fair wear and tear, including its parts, components and accessories, towing and salvage costs, assessing fees, claims administration fees, and loss of hire income during the period of repair or replacement.
Excess means the maximum amount payable by a Renter under Connect Cover in respect of each Damage incident, as determined by the Connect Cover tier selected at checkout.
Incidental Damage Waiver (IDW) means the automatic minor cosmetic damage waiver described in clause 10.2. The IDW is not insurance.
Major Breach has the meaning given in clause 12.1.
Off Road means any area that is not a sealed or unsealed road, including unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, paddocks and similar terrain.
Owner means a user who has listed a trailer for hire on the Platform.
Platform means trailerconnect.com.au and all associated services, applications and tools.
Prohibited Use has the meaning given in clause 3.
Renter means a user who hires a trailer through the Platform.
Security Bond means the amount collected from the Renter at booking as security for hire fees, damage, and other charges.
TrailerConnect means TrailerConnect Pty Ltd ABN 19 695 664 361.
Unsealed Road means a road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.
Void, in relation to Connect Cover, means the cover ceases to apply in respect of the relevant incident and full liability applies to the Renter as if no Connect Cover had been purchased.
